Case Study
Consalia, the UK’s only Business School solely dedicated to Sales, is redefining sales leadership through work-integrated learning. As a forward-thinking institution, IT security, licensing efficiency, and operational productivity are foundational to its daily operations.
To meet these demands, Consalia partnered with D2NA, IT security and cloud managed services specialists based in Stoke-on-Trent. By leveraging Smarter SaaS 365, D2NA was able to deliver measurable improvements in Microsoft 365 security posture, cost control, and license optimization.
Challenge
Consalia’s operations depend heavily on Microsoft 365 — from collaboration and communication to secure data handling. The business needed to ensure:
- Strong Microsoft 365 security protocols
- Optimal usage of licenses
- Insightful and proactive management of IT performance
They turned to D2NA for expert support in transforming their Microsoft 365 environment from reactive to strategic.
Solution
D2NA deployed Smarter SaaS 365, a powerful analytics and optimization platform, to manage and monitor Microsoft 365 environments more proactively.
“We use Smarter SaaS 365 as the key platform for managing our Microsoft 365 customers,”
says Chris Yates, Head of Customer Success at D2NA.
“Before every customer meeting, I check the KPIs so I can explain how they’re performing against their goals.”
This proactive insight enabled D2NA to align performance, security, and cost-efficiency with the evolving needs of Consalia — and all their clients.
Results
With Smarter SaaS 365, Consalia experienced rapid and substantial improvements:
- Secure Score Ratings Increased Dramatically
Microsoft 365 environments were hardened, reducing vulnerabilities and increasing compliance confidence.
- High Usage Efficiency Achieved
Licenses were right-sized based on actual usage, cutting waste and optimizing costs.
- Proactive Customer Management
D2NA identified issues and opportunities before they became problems — improving response times and outcomes.
“The advantage we gain is that we can proactively manage all our customers rather than reacting,” explains Yates.
“Any improvements or issues are identified in advance and passed to our engineering team for resolution.”
Business Growth Enablement
Beyond managing existing accounts, Smarter SaaS 365 also became a growth tool for D2NA:
“Smarter SaaS doesn’t just help manage existing customers — it helps us win new ones,” Yates adds.
“Some of our biggest deals have come through using the analysis to show how a customer can make significant improvements.”
Conclusion
By partnering with D2NA and using Smarter SaaS 365, Consalia achieved a stronger, more efficient Microsoft 365 setup — securing its operations and enabling continued innovation in sales education.
For D2NA, Smarter SaaS 365 has become a cornerstone of customer success, powering proactive service delivery and fuelling business growth.
For further details email p.hames@tbsc.cloud