Selecting which Microsoft Teams users should receive additional Teams Voice capabilities often depends on their level of activity, communication needs, and role-specific responsibilities. Here’s an overview of considerations to guide selection:
Key Criteria for Selection:
- Frequency of Communication:
Users who frequently initiate or participate in Teams meetings and calls.
Individuals with a high volume of messages, chats, or file sharing.
- Call-Intensive Roles:
Sales teams, customer service representatives, and account managers who often engage with clients or stakeholders via voice.
Employees in support roles requiring consistent real-time collaboration.
- Cross-Department Collaboration:
Staff who regularly interact with multiple departments or external parties, necessitating seamless voice communication for coordination.
- Remote or Hybrid Workers:
Employees working remotely or in hybrid arrangements, as they rely heavily on voice tools to stay connected with teams.
- Leadership and Project Managers:
Managers, team leaders, and project coordinators who oversee large teams or complex projects often benefit from advanced voice features like call delegation, reporting, and voicemail transcription.
- Power Users and Key Influencers:
Users who demonstrate a high proficiency in Teams and act as champions or early adopters for technology initiatives.
- Data-Driven Insights:
Organizations can use analytics tools like Smarter SaaS 365 from TBSC to identify high-usage users. Metrics to consider include:
Number of calls made or received.
Time spent in meetings.
Frequency of chat and file sharing activities.
By focusing on these active users, organizations can ensure that Teams Voice capabilities are provided where they will have the greatest impact.
Smarter Sass 365 Teams analyser provides an in depth assessment of every Teams user in an organization and how active they are on Calls, Meetings, Meeting Chat and Private Messaging.
The reports are updated automatically on a continuous basis and provide a quick and easy way to select key users for extra voice capabilities. For further details contact [email protected].